In-house average weekday ridership for August was 2,918, down by -1.17% from last year. Supplemental providers average weekday ridership was 341, up by 36.60%. Combined in-house and supplemental providers average weekday ridership was 3,259, up by 1.77%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 5,329 boardings, up 3.13% as compared to the same time period in fiscal year 2024.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.58% for August. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.46%. On-time performance for trips with a desired arrival time was 50.45% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 91.89% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of August, Handi-Van operated 71,890 trips including 7,978 trips that were longer than one hour in trip time. The analysis found that 71.85% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 850 or 10.65% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,396 or 17.50% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 74.34% for August, up by 0.16% from last year.
Over the month of August, reservationists answered 38,621 calls. Of those calls, 99.57% were answered within 3 minutes, and 100.00% were answered in 5 minutes.
| "August FY2025" | "August FY2024" | "August FY2019 Pre-COVID" | "% Change FY 24 to 25" | "2 Month FY2025" | "2 Month FY2024" | "2 Month FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 88,351 | 88,142 | 97,556 | 0.24% | 175,452 | 170,123 | 197,933 | 3.13% | 1,197,533 | |
| Average Weekday Ridership | 3,259 | 3,202 | 3,878 | 1.77% | 3,235 | 3,169 | 3,872 | 2.11% | 3,856 | |
| Unique Riders During the Month | 5,564 | 5,362 | 5,721 | 3.77% | 5,509 | 5,280 | 5,769 | 4.34% | 5,810 | |
| Cost per Revenue Hour | $114.85 | $111.02 | $92.59 | 3.45% | $116.21 | $111.88 | $89.81 | 3.87% | $87.76 | <= $90 |
| Cost per Passenger Trip | $53.53 | $51.94 | $40.93 | 3.06% | $54.02 | $52.48 | $39.85 | 2.94% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.00 | $7.71 | $6.19 | 3.75% | $8.05 | $7.66 | $5.94 | 5.03% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.15 | 2.14 | 2.26 | 0.38% | 2.15 | 2.13 | 2.25 | 0.90% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.07% | 3.18% | 4.57% | -0.10% | 3.21% | 3.25% | 4.29% | -0.03% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.13% | 78.73% | 74.84% | -1.60% | 77.65% | 78.73% | 75.36% | -1.08% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.89% | 0.83% | 2.18% | 0.05% | 0.88% | 0.82% | 2.23% | 0.06% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.08% | 0.04% | 0.12% | 0.05% | 0.06% | 0.03% | 0.13% | 0.03% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.58% | 90.54% | 86.35% | -1.96% | 89.45% | 90.70% | 87.35% | -1.25% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 89.46% | 91.37% | 88.53% | -1.91% | 90.33% | 91.52% | 89.58% | -1.20% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.77% | 0.40% | 1.00% | 0.37% | 0.69% | 0.42% | 0.88% | 0.27% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 50.45% | 58.29% | 58.20% | -7.84% | 52.72% | 58.45% | 58.90% | -5.73% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 71.85% | 73.39% | 68.41% | -1.54% | 74.57% | 74.84% | 70.72% | -0.27% | 68.69% | 50% |
| Excessive Trip Length | 10.65% | 8.99% | 13.18% | 1.66% | 9.02% | 8.37% | 12.09% | 0.64% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 3.96% | 3.99% | 4.36% | -0.03% | 3.98% | 4.11% | 4.25% | -0.14% | 4.44% | < 5% |
| Advance Cancellation Rate | 20.09% | 19.19% | 25.66% | 0.91% | 20.20% | 19.62% | 23.77% | 0.58% | 23.11% | < 15% |
| Missed Trip Rate | 0.99% | 0.56% | 1.18% | 0.43% | 0.89% | 0.58% | 1.02% | 0.32% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.15 | 2.13 | 1.20 | 1.18% | 2.12 | 2.12 | 1.19 | 0.06% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 100.00% | 99.85% | 65.65% | 0.15% | 99.96% | 99.52% | 65.34% | 0.44% | 50.30% | 94% |
| Vehicle Availability | 74.34% | 74.18% | 89.25% | 0.16% | 74.31% | 72.32% | 89.43% | 1.98% | 86.16% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
